Frequently Asked Questions

Please read our frequently asked questions before sending us a message.

Although you can order as a guest, having a BABYSHAKR.PK account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.

To create your very own BABYSHARK.PK Online Account, follow these simple instructions:

Click on the ‘Sign In’ button on the top right-hand corner of the home pageClick on the ‘Create an Account’ button at the bottom of the screen.

In the event of a forgotten password, simply:

Click on ‘Forgot Password’ on the sign in page Enter your email address Click on the link sent to you in your email address Enter your new password

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

Your order history will be available on your Dashboard on your Account page.

Once you have added all your desired items to your shopping cart, follow these instructions:

To order as a guest :

. Click on the ‘Shopping Bag’ button and proceed to Checkout

. Enter all your required shipping and billing information

. Click on ‘Confirm Order’ and check your email for a Sales Order Summary

To order with a BABYSHARK.PKaccount :

. Click on the ‘Shopping Bag’ button and proceed to Checkout

. Click on ‘’Continue to Payment Method’ and choose your method

. Click on ‘Complete Order’ and check your email for a Sales Order Summary

A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92(0)309- 6694669 to confirm your order.

First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise.

In case of article unavailability, voucher of paid amount will be issued valid for online store only, which can be used instantly or in the future.

No, an item will only be reserved for you after you have confirmed your order at checkout.

The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92(0)309-6694669.

The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.

. Order Shipped: Your order has been shipped by the seller and is on its way.

. Order complete : Shipment received, and transaction completed.

. Order Cancelled: The order was cancelled.

Having an account will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history and enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting new products and promotions.

Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. However you can cancel your order by calling our representative +92(0)309-6694669

Unfortunately, we do not offer store pickups yet.

Yes, you can place your order by calling us at +92 (0)309-6694669 and messengers too, Please ensure to provide the article number, color and size of the product you wish to purchase.

You can contact our customer service to know the status of your order. Helpline +92(0)309-6694669.

. Cash on Delivery (available nationwide).

We are not offering payment gateways other than Cash on Delivery but in future if any gateway is added our policy will be as under:-

In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on [email protected] or give us a call on +92(0)322 6000087 with your order number for any clarification.

To avail COD, please follow these instruction.

. At checkout, select ‘Cash on Delivery’.

. Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash.

Unfortunately, COD is only available in Pakistan.

For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to.

For out of stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline, and we will be more than happy to try and arrange the article you require.

Unfortunately, for logistical reasons, we only accept cash for COD orders.

No, you only need to pay the full amount in cash once your parcel is delivered to you.

In such a scenario, please call Customer Care at +92(0)322 6000087 for further details. Usually we facilitate customers in shape of credit voucher, however in any exceptional case, refund can also be facilitated which can take up to 14 working days as per the bank policy.

Local order delivery can take between 2 – 3 working days, and International delivery can take between 7 – 10 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.

During SALE delivery time is up to 15 working days.

babyshark.pk provides free shipping nationwide but its condition vary depending upon workload, please visit BABYSHARK.PK home page to check current condition for free delivery. However, free international shipping is not applicable on any of the Sale/Clearance/Home products. International shipping rates are according to the weight of the parcel. These rates will be calculated once you’re on the cart page.

For all local & international orders, shipping charges are mentioned separately as part of the order on the check-out page. Final amount charged will include shipping charges.

Free international delivery cannot be availed for any item from the HOME Category or any clearance/SALE items. If the shopping cart contains even a single item from either of the categories, shipping charges will be applied to the entire basket at checkout.

All custom and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities).

On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can log on to Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order.

We use Pakistan Post, TCS, Call Courier, Trax, TPL and Swyft for local orders and DHL for international ones.

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.

It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +92(0)322 6000087 and check if your order has been dispatched or not.

Regretfully, we’re not offering any shipment towards India as per Government directives till further notice.

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

Yes, you can place an order with us without any hesitation all your personal information are secured with us. We at never compromise on the security of the personal details of customers.

Although, online security is implied for each order and the confirmation procedure is one- time for account information, if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.

In case of such a mishap, please call Customer Care at +92 322 6000087 and they will aid you in rectifying your transaction records and if the order is not dispatched then we will issue a refund. Please note that you may have to divulge personal card information.

Yes, you can always exchange your order, within 15 days of the purchase, with the original invoice and article is not being used. (Note) Sale articles are neither exchangeable nor refundable.

We will not charge for any exchange orders.

It usually takes 5-7 days to complete the exchange process

If there is a change in your order amount due to the exchange, in cases were the exchange order value is below original order value, the balance amount will be provided to you as online shopping vouchers. In cases where the exchange order value is above original order value, you can pay in cash at the time of delivery. To make a partial exchange, call customer service at +92(0)322 600087 and specify the articles you wish to exchange and your reasons for wanting to do so. Our call center team will accommodate you fully.

Fragrances, Cosmetics, Sale articles and intimate apparel do not qualify for exchange.